Shipping informations

Delivery

As a small family owned business we rely on bigger partners for support in certain areas, therefor we outsource our delivery system and work with a partner, who ships our Products to our Clients directly from our warehouse in Poland. 

Our partner Apaczka.pl is a trusted and efficient logistics operator, that has been in business over 10 years and has therefore lots of experience (sending over 20 million packages worldwide with partners like DHL, UPS, FedeX, DPD, TNT etc.)

By accepting our Terms and Conditions you also agree to the following conditions by our logistics provider. You can find these under the following link:

https://www.apaczka.pl/polityka-prywatnosci-2/

Shipments to all destinations in Poland and around the world. We adjust the offer to each client so that the package is delivered as quickly, cheaply and as safely as possible.

We have a limited visibility in terms of the selection of countries that you can choose from the drop down menu when you are at the product page. If your country is not on our list – don’t worry! We will be happy to make a special delivery wherever you are in the world! Just write us directly at info@monilo.com and we will find a solution to make you happy.

Domestic shipping cost (Poland) : PLN 15

Shipping cost to EU countries:

Zone 1: Austria, Belgium, Czech Republic, Netherlands, Slovakia (12.99 EUR)

Zone 2: Bulgaria, Croatia, Denmark, Estonia, France, Hungary, Ireland, Latvia, Lithuania, Luxembourg (15.99 EUR)

Zone 3: Italy, Romania, Slovenia, Spain, UK (19.99 EUR)

Zone 4: Monaco, Portugal, Sweden (23.99 EUR)

Zone 5: Cyprus, Georgia, Liechtenstein, Malta, Norway, Switzerland, Ukraine (49.99 EUR)

Zone 6: China, Israel, Japan, Kazakhstan, Philippines, Qatar, Singapore, UAE, Belarus, Gibraltar, Canada, USA, Australia, New Zealand, Brasil (69.99 EUR) 

 

Occasionally Our delivery to you may be affected by an Event Outside Our Control. See clause 15 for Our responsibilities when this happens. 

Delivery of an Order shall be completed when We deliver the Products to the address you gave Us and the Products will be your responsibility from that time. 

You own the Products once We have received payment in full, including all applicable delivery charges. 

If We miss the delivery deadline for any Products then you may cancel your Order straight away if any of the following apply:

  1. We have refused to deliver the Products;
  2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
  3. you told Us before We accepted your order that delivery within the delivery deadline was essential.

If you do not wish to cancel your order straight away, or do not have the right to do so under clause 9 above, you can give Us a new deadline for delivery, which must be reasonable, and you can cancel your Order if We do not meet the new deadline.

If you do choose to cancel your Order for late delivery under clause 9 above, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to Us or allow Us to collect them, and We will pay the costs of this. After you cancel your Order We will refund any sums you have paid to Us for the cancelled Products and their delivery. 

International delivery

Products for certain International Delivery Destinations, so please review the information on that page carefully before ordering Products or Bespoke Products. If your country is not shown in the drop down menu on during the checkout procedure then simply write to us on info@monilo.com and we will handle your delivery. We do deliver and ship worldwide.

If you order Products or Bespoke Products from Our Website for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination.  Please note that We have no control over these charges and We cannot predict their amount.  

You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

You must comply with all applicable laws and regulations of the country for which the Products are destined.  We will not be liable or responsible if you break any such law.

Price of products and delivery charges

The prices of the Products will be as quoted on Our Website at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see below for what happens if We discover an error in the price of Product(s) you ordered.

Prices for Our Products may change from time to time, but changes will not affect any order you have already placed.

The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, We will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.

Our Website contains a large number of Products. It is always possible that, despite Our reasonable efforts, some of the Products on Our Website may be incorrectly priced. If We discover an error in the price of the Products you have ordered We will contact you in writing to inform you of this error and We will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until We have your instructions. If We are unable to contact you using the contact details you provided during the order process, We will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, We do not have to provide the Products to you at the incorrect (lower) price.